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Entendemos que la privacidad y seguridad de tu información persona es extremadamente importante. Estás políticas detallan qué hacemos con tu información y qué hacemos para mantenerla segura. También explica dónde y cómo recolectamos tu información personal y tus derechos sobre cualquier información personal que tengamos tuya. Estas políticas explocan cómo hacemos esto y te informa sobre tus derechos de privacidad y cómo las leyes te protegen.
Los términos de privacidad aplican a sitio we ClickPerros y otras interacciones que tengas con nosotros (ej.: cuando creas una cuenta con Clickperros compras o te inscribis para un producto o servicio, te inscribis a una Newsletter, te inscribis para recibir noticias, te contactas con nosotros por ayuda, cuando te contactas con nosotros vía email, teléfono y medios sociales). Si no estás de acuerdo con estos términos y condiciones, no accedas a esta página we o cualquier otro aspecto relacionado con ClickPerros.
Si tenes reguntas sobe las prácticas y políticas de privacidad, por favor contactate mediante el formulario de ayuda o por email a support@zenler.com para obtener más ayuda.
Datos personales incluyen cualquier tipo de información que pueda identificar a un individuo. No incluye datos anonimizados. Recolectamos y procesamos tus datos de diferentes maneras:
Datos de comunicación que incluyen cualquier comunicación que nos envíes mediante formulario de contacto en ClickPerros, email, mensaje de texto, mensajes por medios sociales, posteos en medios sociales o cualquier otro tipo de comunicación que nos envíes.
Datos de cliente que incluyen cualquier tipo de datos relacionados con la compra de productos o servivcios como tu nombre, título, dirección de envío, dirección de cobro, email, teléfono, detalles de contacto, detalles de la compra y detalles de tus tarjetas. .
Datos de Usuario que incluyen datos sobre cómo utilizas nuestra web y cualquier otro servicio online, también cualquier dato que hayas publicado en nuestra web u otros servicios online. Esto puede incluir productos, contenido, archivos, cursos, examenes, encuestas o cualquier otro contenido que hayas subido o creado en nuestra web ClickPerros.
Datos Técnicos que incluyen datos sobre tu uso de nuestro sitio web y servicios online como tu dirección de IP, tus datos de login, detalles sobre el browserhat includes data about your use of our website and online services such as your IP address, detalles sobre tu navegador, tiempo de visita a páginas en nuestro sitio web, vistas en páginas y caminos de navegación, detalles sobre el número de veces que utilizaste nuestro sitio, zona horario y otras tecnologías en los dispositivos que utilices para acceder a nuestro sitio. Estos datos se colectan con nuestro programa analítico de seguimiento.
Datos de Marketing que incluyen datos sobre tu preferencias en cómo recibes marketing de nuestra parte o terceros asociados y tus preferencias de comunicación.
Podríamos utilizar Datos de cliente, Datos del usuario, Datos de comunicación, Datos técnicos y Datos de Marketing para enviarte contenido relevante de nuestro sitio y publicidades (incluyengo publicidades de Facebook, y otros tipos de publicidades) y para medir o comprender la efectividad de las publicidades que te enviamos.
Podrías recolectar datos sobre usted mediante usted proveyendo directamente esos datos (por ejemplo completando un formulario en nuestro sitio o enviandonos un email). Podríamos recolectar datos de manera automática cuando usted utiliza nuestro sitio web mediante el uso de cookies y otras tecnologías similares. Por facor vea nuestras políticas de Cookies para mas información: Políticas de Cookie.
Podríamos recibir datos de terceros como proveedores analíticos de Google ubicados fuera de Europa o Latino América, redes de publicidad como Facebook también fuera de Europa o Latino América, como proveedores de buscadores como Google también ubicados fuera de Europa o Latino América, proveedores técnicos, proveedores de pago como Stripe, Paypal y MercadoPago y proveedores de envíos y brokers de datos y aggregators.
También podríamos recibir datos de fuentes públicas como European Commision EU VAT database.
Podríamos recibir datos personales sobre usted de vterceros o fuentes públicas como mencionamos abajo. Cuando un tercero es aceptado para ser utilizad, estamos autorizados a conectarnos y tener acceso a otra información disponible para nosotros de acuerdo con el acuerdo que tengamos con esta empresa. No recibimos y guardamos contraseñas de ninguna fuente pública y empresa de terceros cuando los utiliza mediante nuestro sitio. Estas integraciones de terceros podrían incluri:
No recolectamos datos sensibles suyos. Datos sensibles se refiere a datos que incluyen detalles sobre su raza o etnicidad, creencias religiosas o filosóficas, vida sexual, orientación sexual, opiniones políticas, membresias de uniones, información sobre su salud o datos biométicos ni genéticos. No recolectamos ninguna información sobre convicciones criminales ni ofensas.
Cuando la ley requiere que recolectemos datos personales o bajo los términos del contrato entre nosotros, y usted no nos quiere facilitar esos datos, no podríamos hacer lo que dice el contrato (por ejemplo, enviar productos o servicios a usted). Si no nos da la información necesaria, tendríamos que cancelar el preducto o servicio que ha solicitado, si así lo hacemos, se lo notificaremos.
Sólo utilizaremos sus datos personales como lo permita la ley. Los usos más comunes de sus datos personales son:
Generalmente, no confiamos en el consentimiento como algo legal para procesar su información personal, a menos que sea para enviar comunicación de marketing mediante email o mensajes de texto. Usted tiene el derecho a denegar el consentimiento de recibir marketing en cualquier momento contactandose con nosotros mediante los formularios en nuestro sitio o usando seteos privados en su cuenta.
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Communication Data : We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data: We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data:We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data: We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data: We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations(PECR), we may send you marketing communications from us if
you made a purchase or asked for information from us about our goods or services or you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by emailing us via the contact us form at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc
We may have to share your personal data with the parties set out below:
Online Course platform provider Zenler.com who will be data processor of your data. We have entered into a data processing addendum with Zenler to process your data. Other companies in our group who provide IT and system administration services and undertake leadership reporting. Service providers who provide cloud infrastructure, video hosting, live video platforms, email provider, IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. Government bodies that require us to report processing activities. require reporting of processing activities in certain circumstances. Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
Our Online course platform Zenler provider based in the UK is our data processor and we have entered into data processing agreement for the processor to protect your personal data. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. Where we use providers based in the United States (for example Amazon, Sendgrid) we may transfer data to them where we have signed data processing addendums for the provider to provide protection of data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at support@zenler.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please reach us via the contact us form on the Website.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may include links to third-party websites, addons and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.
By providing us with your data, you warrant to us that you are over 13 years of age.
You can contact Zenler at any time if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your statutory rights.
You may contact us via the support/contact us form on the Website.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us by email on support@zenler.com first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us via the support/contact us form OR update your profile in your account.